Earn Rewards

FAQs

How dolearn points?

very time you make a purchase on BruMate.com orin the BrüMate app,you willearn 5 points per $1
spent. Please visit our Rewards page to learn about other ways to earn points

When will see points on my account after placing an order?

oints will be credited to your account after youplace an order.They wll show as"pending”during a
grace period of 24 hours after you make your purchase.Should you wish to use your points during
this pending period,please send an email to our BrüGürus at sales@brumate.com

How can I check my points balance?

oucan check your points balance by logging into your account on our website and visiting our
rewards page

Do points expire?

Yes, points expire after 6 months of inactivity. Inactivity refers to customers who have yet to earn or
redeem any points through a completed purchase

Does my tier status expire?

es,once youqualify for a tier,youwillremainin that tier for 12 months unless you upgrade to a
higher tier within the year. Once you upgrade your status,the 12-month time period restarts

Can I redeem all my points at once?

You have the option to redeem your points however you choose. We offer several redemption
increments starting at $5 up to $400 discount depending on your tier status.

When will receive points after referring a friend?

Once your friend completes their purchase of $25+ using your referral link, you will receive points
from referring a friend. Refer-a-friend codes can only be used by new customers

When will receive birthday points?

Points will be issued via email on your birthday. lf you enter a birthday that has passed, you will
receive points the following year